Companies that are investing in social media will naturally be looking at how this investment is improving their bottom line.
A social media strategy is something every business should look at investing in, but it's also important to scrutinise how such an approach can actually benefit an operation.
Building relationships has always been an important goal for any business – an age-old tactic that goes back long before the development of the internet. Social media simply changes the way that companies should conduct their relationship building, it doesn't change the principle.
Interacting with clients through Twitter campaigns and Facebook campaigns is an example of extending relationships with the customer past the cash register. Posting fresh content, links or new information is all part of a social media strategy, which reaffirms your dedication to interacting with clients and customers, thus strengthening relationships.
Successful operations ensure that their reputation is spotless and that is also a time-honoured business tactic, however, social media goes further.
Creating a plan for maintaining your business's reputation should involve social media as you can voice your company's vision or stance on a policy, directly from the horse's mouth.
The Australian reports how businesses in the United States are increasingly offering discounts on products or services in exchange for promoting their operation on social networking sites – an approach that will only become more popular as people take advantage of mobile technology and check updates on the go.
Public opinion is one of the main features of social media – and examining people's thoughts on certain issues could benefit businesses.
Talk to us at Castleford Media about how we can tailor a social media strategy for your company to ensure that you improve your customer base.
Posted by Tim Wright