Content Marketing Blog

Twitter downtime was bug, not hacking attempt

Twitter is moving quickly to clear up rumours surrounding a service outage that saw the social media site go offline several times this morning (June 22).

"At approximately 9:00am PDT, we discovered that Twitter was inaccessible for all web users, and mobile clients were not showing new tweets," Twitter’s vice-president of engineering Mazen Rawashdeh wrote in a blog post.

Rawashdeh went on to blame a cascading bug in one of the company's infrastructure components for the incident, which he described as a bug that isn't confined to a singular software element but instead cascades into other areas as well, like a series of dominoes.

However Rawashdeh was quick to put to rest reports that the downtime was due to a hacking attempt.

“This wasn’t due to a hack or our new office or Euro 2012 or GIF avatars, as some have speculated today,” he wrote. 

A group called UGNazi initially took credit for the incident, tweeting "We just #TangoDown'd for 40 minutes worldwide!" but those claims have now been disproven.

Many businesses that use Twitter campaigns as part of their social media marketing strategy would have been adversely affected by the downtime. Some users were driven into a panic when they found they had no way of instantly sending their 140-character original content out into the world.

arghya roychowdhury said the incident was "the closest thing to living without oxygen for most of us!"

Others were less adversely affected, with user Design Milk claiming that the Twitter downtime resulted in the most productive two hours of his life.

Doug Mataconis had his tongue firmly planted in cheek when he tweeted that "Twitter's downtime today is unacceptable. I demand my money back! Oh, wait……"

Despite this issue, Twitter can still claim to maintain a fairly reliable service, with a total uptime this month of 99.60 per cent according to Pingdom.

Twitter is now reporting that the issue have been resolved and that all services are back to being fully operational.

Posted by Zak Wash